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GiveNine

Giving Guarantee

At GiveNine Foundation, we are committed to fostering trust and confidence in every donation you make. That’s why we offer our Giving Guarantee, ensuring that your generosity is protected and honored.

We guarantee you a full refund in the rare case something isn’t right. Your satisfaction and peace of mind are of utmost importance to us, and we stand by our commitment to address any concerns promptly and fairly.

Protection for an entire year

Your donation is a powerful force for good, and we want to ensure that it makes a lasting impact. That’s why donations of any amount are covered for one full year after you donate. Your support is safeguarded, giving you the reassurance you deserve.

Every fundraiser is covered

Whether you donate to a fundraiser for an individual in need or to support our nonprofit initiatives, you’re protected. Every donation you make through GiveNine Foundation is backed by our commitment to integrity and accountability.

Worldwide coverage

No matter where you donate from, your contribution is valued and protected. With GiveNine Foundation, your donation is shielded, ensuring that your kindness reaches its intended destination, wherever it may be.

You’re covered by our money-back donor protection guarantee.

Every time you give, you’re making the world a better place for someone in need. We believe it’s our responsibility to safeguard your kindness by protecting your donation.

Donate with peace of mind.

We’re here to help

While instances of fraud are rare, our dedicated team of Trust & Safety experts continuously monitors our platform to ensure its integrity. If you have any concerns or suspicions, please don’t hesitate to reach out to us. We’re here to support you every step of the way.

Here’s how it works:

1

Submit a claim

Tell us why you believe your donation is being misused.

Submit a claim

2

Reviewed by experts

Our Trust & Safety team will thoroughly investigate your claim.

3

Receive your refund

Rest assured, refunds will be processed promptly within 15-20 business days.

Read the GiveNine Giving Guarantee Policy:

Full policy

Effective Date: January 31, 2024, 10am Pacific Time

GiveNine Foundation Giving Guarantee Policy Introduction:

In the unlikely event of misuse or abuse, the GiveNine Foundation Giving Guarantee (referred to as the “Giving Guarantee” or this “Policy”) safeguards our donors. This Policy applies to donations made on or after the Effective Date.*

For Donors:

Donors may request a refund for donations made online via the GiveNine Foundation platform (“Platform”) to a fundraiser. GiveNine Foundation will determine, at its sole discretion, if misuse or abuse has occurred.

Exclusions:

The following situations are excluded under this Policy:

  1. Requesting a refund more than one (1) year after the donation is made;
  2. Seeking a refund for donations not made on the Platform;
  3. Seeking a refund for donations made through a donor-advised fund (DAF) (including the PayPal Giving Fund);
  4. Seeking a refund for your donation to your own fundraiser;
  5. Seeking a refund for a donation that was already charged back; and
  6. Filing abusive claims, including excessive (more than three times in one month) or duplicate claims.

Submitting a Claim:

To make a claim under this Policy, you must meet each of the following criteria:

  1. You still own the payment instrument used to make the donation and are authorized to accept a funds transfer back onto that payment instrument;
  2. You did not in any way cause, contribute to, participate in, or induce the misuse or abuse, whether directly or indirectly;
  3. You fully completed the claim form and complied with all subsequent requests for information for evaluation and processing of your claim.

Additionally, by submitting a claim, you agree to fully cooperate with any investigation by GiveNine Foundation or a law enforcement authority and notify GiveNine Foundation if at any time you receive any communication or funds from the Organizer or Beneficiary.

Please note that when a refund is issued, the Organizer is notified of the refund and the donor’s name. All other information provided in the donor claim is kept confidential.

We reserve the right to investigate anyone through any appropriate means and to take appropriate action against anyone who, in our sole discretion, violates any of the terms or the spirit of this Policy or the Terms of Service.

No Assignment or Insurance or Warranty:

This Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not replace insurance obtained or obtainable by you, and you have not paid any premium in respect of the Policy. The benefits provided under this Policy are not assignable or transferable by you. This Policy is not a warranty against fraud or any other misuse of the Platform.

Modification or Termination:

GiveNine Foundation reserves the right to modify or terminate this Policy, at any time, in its sole discretion, and without prior notice. If we modify this Policy, we will post the modification on the GiveNine Foundation website or provide you with notice of the modification, and we will continue to process all claims made prior to the effective date of the modification.

Entire Agreement and Definitions:

This Policy constitutes the entire and exclusive understanding and agreement between GiveNine Foundation and you regarding the subject matter herein and supersedes and replaces any and all prior oral or written understandings or agreements between GiveNine Foundation and you regarding your ability to claim or qualify for a refund from GiveNine Foundation.

GiveNine Foundation’s Terms of Service:

The terms of this Policy are hereby incorporated by reference into GiveNine Foundation’s Terms of Service. In the event of conflict, the Terms of Service will take precedence over the terms of this Policy. This Policy shall not diminish or waive any disclaimer, limitation, or indemnification under the Terms of Service. Capitalized terms not otherwise defined herein shall have the meaning set forth in the GiveNine Foundation Terms of Service. All resolutions hereunder shall be decided by GiveNine Foundation in its sole discretion.

No Waiver:

You agree that GiveNine Foundation’s decision to refund under this Policy does not constitute a waiver of its right to decline refunds, payments, or other benefits in the future for any reason at its sole discretion.

Questions:

If you have any questions about this Policy, please contact us at support@givenine.org.

*Donations made prior to the Effective Date are covered under the prior GiveNine Foundation Guarantee policy.